Draft — pending legal review. This document is a working draft prepared for the HatGo Services staging environment. It has not yet been reviewed or approved by a qualified legal advisor and does not yet constitute a binding agreement. It will be finalised before public launch.
Terms of Service
Last updated: 21 July 2026
1. Who we are
HatGo Services (“HatGo”, “we”, “us”) operates hatgoservices.co.za, a campus on-demand marketplace serving Hatfield, Pretoria. HatGo connects customers with independent service providers (tutoring, beauty and fitness) and with partner shops whose products are delivered by independent runners.
2. What HatGo is (and is not)
HatGo is a marketplace and payments intermediary. We facilitate bookings, orders and payment between customers, providers, partner shops and runners. We are not the provider of the underlying services or goods, and the contract for those is between the customer and the relevant provider, shop or runner. HatGo is responsible for operating the platform, holding funds in escrow through our payment gateway, and administering the dispute and refund process described below.
3. Accounts and verification
You must provide accurate account information. Providers and runners must complete identity verification (ID, liveness and a verified payout account) before offering services, and additional professional verification is required for work performed in a customer’s space. You are responsible for activity under your account.
4. Payments and escrow
Payment for a cart is collected up front and held in escrow with our payment gateway. Funds are released to providers, shops and runners after the job is completed and confirmed by both parties, or after a 24-hour auto-confirmation window. A per-job platform service fee and our commission or markup apply and are disclosed at checkout. HatGo does not hold your money in its own account.
5. Cancellations, refunds and reschedules
Cancellation and refund rights follow the tiers disclosed at booking and are informed by the Consumer Protection Act: cancellation before a provider accepts is fully refundable; more than 24 hours before a booking is fully refundable; within 24 hours is partially refundable with a fee; and a no-show is non-refundable, with the provider paid. A limited number of reschedules per booking is permitted. Disputes are assessed against the immutable line-item record and submitted proofs; the party not at fault is paid.
6. Acceptable use
You agree not to misuse the platform, circumvent its payment or verification flows, transact off-platform to avoid fees or protections, or use HatGo for anything unlawful.
7. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
8. Liability
To the extent permitted by law, HatGo is not liable for the acts or omissions of independent providers, shops or runners. Nothing in these Terms limits rights that cannot lawfully be limited under South African consumer law.
9. Changes and contact
We may update these Terms; material changes will be communicated before they take effect. Questions can be sent to help.centre@hatgoservices.co.za.